Case Study — B2B SaaS
How We Standardised Onboarding and Offboarding for a Growing SaaS Team
B2B SaaS — ~70 employees — joiner-mover-leaver standardisation
Every joiner and leaver was being handled as a one-off. Hiring managers chased missing access on day three. Leavers stayed in the system for weeks. A four-month-orphaned contractor account triggered the project. Five weeks later: a 24-hour offboarding standard, day-1 access for new hires, and audit evidence captured by default.
5 weeks
end-to-end JML rebuild
24h standard
offboarding (vs 3+ weeks)
Day 1 access
for new hires